I think the people are at least most of them are super nice. I did however run into somebody who kept calling my dog the wrong name on purpose. I asked her if she would stop because that is not his name but continued. When they cannot respect your pets enough to call them by their correct name? However overall the place is great people are really great
I have been going to this vet clinic for 16 years. They always go over and beyond to help me out and even help settle me down when I am freaking out lol. Great group of people to work with. They are a high volume clinic and deal with a lot of cranky people, but they can still smile and that says a lot. Their job is not an easy one even though some people think it is. Just wanted to say I appreciate you guys!!
This place is great! I checked out a ton of different clinics when looking for a place to get my rabbit neutered and they had by far the best price! They told me over the phone that it would be $90 and when I picked him up I expected there to be some additional charges for medication or other things but there wasn't any! It was a straight charge which is just incredible! Most of the other clinics I called were charging 120-250 for a rabbit neuter, what?! Yes the location isn't in a great part of town and the staff that seems a little newer could work on their customer service just a tad but the tech I spoke to was so sweet and knowledgeable! They called me the next day to make sure that he was doing well and everything! Overall I had a great experience with them and I have a happy and healthy bunny at home 🙂
Im sitting here wondering how this clinic has 4.6 stars instead of being closed down.Sandy (Chihuahua) was taken to the Downtown Animal Care Center on 2/21/17 by my aunt, Donita. She was going in to get spayed but unfortunately the worst happened, if your planning on taking your animals here, please dont. Our whole family LOVED sandy, she was the one who greeted you at the door when you visited and if you knew sandy you knew that she was always in those cute little dog dresses. She had the cutest, outgoing personality.When my aunt brought sandy in she made sure to ask the vet if she was in good health and if everything would be okay and they reassured her that she was in good health.After the procedure was done the vet said everything went well and that she was just "sensitive" but couldn't walk or stand up on her own. My aunt was surprised when it came time to pay because they added a few extra charges and instead of the $75 dollars it was now almost $300. Not even 15 minutes after they were back home with sandy, she tried to stand up, yelped and collapsed.My aunt and uncle then rushed her to Banfield emergency but unfortunately Sandy had already passed away. Bandfield thinks they gave sandy too much anesthesia. When my aunt tries to confront Downtown Animal Care Center, they're not only extremely unprofessional and rude but speak about sandy dying as if she was not of significance at all.They are at fault for killing my aunts beloved they seem to not care one bit. This is also the same clinic where my aunts cat, smokey was taken to. They took Smokey's blood THREE times and still weren't able to see that smokey had very bad cancer.They couldn't even tell my aunt why smokey was extremely sick. We will miss sandy so much. She didn't deserve to die. R.I.P Sandie.
Low cost but high quality treatment. I am so thankful for this clinic. We could not have been able to afford our dogs surgery without them. They are all so kind and knowledgeable. Awesome place! God bless them.
I had to put my beloved cat Besito down this weekend and they gave my family and I as much time as we needed to say goodbye. The vet was incredibly compassionate and gentle. He thanked us for being present through the process. I will never forget the care and love they showed for our four-legged friend on his final day.
I took my husky in because she was limping and discovered she had a torn ligament. After spending $200 on x-rays I was told her only option was the TPLO surgery, which would cost $2500. I applied for care credit immediately an was denied (due to lack of credit history) I asked the vet what my options were as I didn't have that kind of money available up front. She basically said call and schedule the surgery when I had the money. No other information, nothing. Took my dog to Planned Pethood on a friend's recommendation and they suggested an alternative surgery, which Downtown Animal Care had never mentioned was an option. Not only was this surgery half the price, but the vet actually took the time to answer all my questions regarding her condition instead of rushing me out the door when I asked about payment options.
My dog suffered the whole time she was treated there. I took my black lab in with a lump on her paw. Dr. Lin saying it was fluid filled, lanced it. It was not fluid filled, but tissue. All she did was nearly slice it in two and give me an estimate for surgery. The lump nearly tripled within 3 weeks, I called back and asked for an experienced vet, They recommended Dr. McMannus. All he did was look at it, said it was cancer and gave me an estimate for surgery, nearly triple of Dr. Lin's. I called to discuss the cost of the surgery and was told Dr. McMannus was out for 2 weeks. I gave up and took her to a real vet. They tested the lump and found NO cancer. He said he would NOT recommend surgery, instead prescribed anti-biotics and steroids. Within 24 hours my sweet girl was walking normal again, and not trying to constantly lick it. 24 HOURS!! It took one office visit with a knowledgeable vet to resolve this stressful situation. Downtown Animal NEVER tested the lump nor offered medication. I feel furious that my dog suffered NEEDLESSLY under their care. It was actually caused by a splinter.....they are surgery happy, they didn't give a crap about my dog.
Wonderfully helpful staff! My cat had a traumatic drive to the clinic for a check up and made a mess in his carrier. They cleaned out his container and provided me with towels to help clean him off. They were all very pleasant and seemed happy to help without even being asked. I will definitely be back!
April is the best. The only reason I was able to survive leaving my puppy for treatment, was knowing that April would take care of her. This is an amazing place to bring your pet. I'm so happy my family and I chose them. If I could give them more stars I would. You can tell they truly care for the animals and are honest about treatment. We felt safe and secure in our decision because we knew they had us and our beautiful puppy's best interest at heart .I will tell everyone about this place!
Thanks for the email commemorating Clyde's 8th Birthday ! The entire staff at Down Animal Care Center has been wonderful for me and both of my dogs. I've referred several people there and each and every one has come back thanking me for the referral, because ya'll are just so great and it's not just me who thinks so ! Wishing you a VERY HAPPY HOLIDAY SEASON AND A WONDERFUL, HAPPY AND PROSPEROUS NEW YEAR !
The clinic is very well ran. The people that work there truly care about the well-being of your pet. I've always received the most pleasant, informed and professional service on the many occasions I have been here from vaccinations to spaying/neutering my dogs. Probably one of the things I like best is that coming here doesn't mean breaking the bank unlike other pet care facilities. I am so grateful that I found this place and recommend it to all pet owners.
I've been going here with my animals for a couple years now. I love all of the vets here. They are all dedicated to providing the best care that they can for our animals and that's exactly what I want when I go to the vet. They'll be my first choice as long as I live in the area!
I had an excellent experience with this facility and it's staff. My dog needed a TPLO sugary and everywhere else charged way more and kept changing their prices. This place has the best vet doctor for that and so kind not to mention the best price that never changed. Thanks to Dr. Ed my dog lived for several years after and recovered quickly and was acting like a puppy again! I would recommend this place to anyone.
Clean place, nice people. However, both the vet and the helper in the room were not helpful with their knowledge. I kept asking questions and getting basic answers I could have googled. I usually never write 'bad' reviews for places, but if I'm going to pay for an office visit I'd like to know I can trust the vet and his advice. I could have just bought the cat shampoo and lime dip myself instead of paying $60 for an old dude to tell me he's 'seen this on cats a lot'.
I have always had a good experience with this company. From euthanasia 3 times and now new kitten and soon a second kitten. I remember Amber she is great and Alex I remember the male member of the group he has been so friendly and helpful. As long as you know my Tofu is a girl!!! I like you! Some office people called her a boy. No Go!!!!!if ur looking at my file u would know and I hope would u would CARE
Please note this is only a walk in vaccine clinic on Sundays. This wasn't clear to us, so we brought out dog in who had been minorly attacked my a dog that day. Although there wasn't much they could do for us, they did do what they could and were extremely helpful, compassionate and understanding. Would definitely come back here for the correct services!
Took my kitty there because he swallowed floss and had to get x-rays The doctor was very unsanitary with the tools she used and wasn't very helpful with the information she gave us. She first told me my cat was fine and then kept changing her answer and saying we should probably send the x-rays to a radiologist. Made me feel like they were just trying to get money. One of the techs took a fecal sample and gave us $10 off which was nice but they later called me and told me I needed to bring in another sample to confirm what they already found in the first sample. So I brought one in the following week and they tried to charge me again for the full charge of $40. They wouldn't take the sample so I left. After going back AGAIN and explaining this to the tech that originally took the sample they were able to only charge me for the remaining $10. They successfully diagnosed my kitty and gave me the meds that were supposed to last for 8 days. It's has now only been 3 days and I am completely out of the medicine. Complete waste of time and money.