What to Expect at a Veterinary Appointment
Knowing what to expect during your initial visit will help both you and your pet have a relaxing experience.
We kindly request that new patients complete the New Patient Form online in advance.
This will ensure that your veterinarian has all information needed about you and your pet during your first visit.
Meet Your Veterinarian
An experienced member of our team will meet with you and your pet to discuss their health history. This is a great time for you to ask any questions that you may have.
Examination, Diagnosis & Treatment
Once your pet has been thoroughly examined, your vet will discuss the diagnosis as well as the available treatment options which they recommend for your pet's condition.
After your visit, your vet will create a report containing all information relating to your pet and their health, as well as conditions and treatment plans. This report will be referenced at all appointments going forward.
Our Pet Care Philosophy
Our compassionate veterinary team proudly serves pet owners in Denver. We are dedicated to providing the highest level of veterinary care to you and your pet.
We take great pride in providing exceptional preventative care and client education to Denver pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are able to offer CareCredit as a financing option. The CareCredit application process is quick and simple and will provide you with results in minutes.
- Will I be provided with an estimate of costs?
We will always provide you with a reasonable estimate of the cost of our services prior to treating your pet. However, there is always a chance that unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate in detail with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, we request that you please call ahead if you require an appointment to ensure we have room in our schedule to see your pet.
- What is your appointment cancellation policy?
We understand that you may occasionally need to cancel or reschedule an appointment, we ask that you please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of cats and dogs.
- Where can I purchase my pet's prescription and food?
You have the option of purchasing all the medications and specialty food your pet may need either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. All fees are due at the time your pet receives care.
A deposit is required upfront if your pet requires further hospitalization, diagnostics, or surgery. Payment is due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to assist you with filling out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.